Privacy Policy

1. Introduction

ContractWiser ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and handle your information when you use our property contract analysis service ("the Service").

2. Information We Collect

When you use the Service, we collect:

• Email address: To send you your analysis report
• Property state and type: To tailor the analysis to your jurisdiction
• Uploaded contract documents: To perform the analysis
• Optional concerns: Any specific concerns you share about your contract
• Payment information: Processed securely by Stripe (we do not store card details)

3. How We Use Your Information

We use your information solely to:

• Generate your contract analysis report
• Send the report to your email address
• Process your payment
• Respond to your inquiries or support requests
• Improve our Service (using anonymized, aggregated data only)

4. Document Handling and Deletion

Your uploaded contract documents are automatically deleted immediately after your analysis is generated.

We do not:

• Store your contract documents after analysis
• Share your documents with third parties
• Use your documents for training AI models
• Retain copies of your documents for any purpose

5. Third-Party Services

We use the following third-party services:

• Stripe: For secure payment processing. Stripe's privacy policy applies to payment data.
• AI Services: To analyze documents. Document content is processed but not stored by these services.
• Email Services: To deliver your report via email.

We do not sell, trade, or rent your personal information to third parties.

6. Data Retention

We retain the following information:

• Email address and submission metadata: Retained for transaction records and customer support purposes
• Generated reports: Retained to allow you to access your report
• Uploaded documents: Deleted immediately after analysis

7. Data Security

We implement reasonable security measures to protect your information, including:

• Encrypted data transmission (HTTPS/TLS)
• Secure cloud infrastructure
• Limited access to personal information

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

8. Your Rights

Under Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications

To exercise these rights, contact us at admin@contractwiser.com.au

9. Cookies

We use essential cookies only to ensure the Service functions properly. We do not use tracking cookies or third-party advertising cookies.

10. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect information from children.

11. International Data Transfers

Your information may be processed on servers located outside Australia. By using the Service, you consent to this transfer. We ensure appropriate safeguards are in place for international data transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website. Continued use of the Service after changes constitutes acceptance.

13. Contact Us

For privacy-related inquiries or concerns, contact us at:

Email: admin@contractwiser.com.au